Shipping policy

Shipping Policy

Last updated: November 11, 2026

Robert Ellis Boutique ships orders from 12439 Ventura Boulevard, Studio City, CA 91604, United States.

Delivery area and shipping cost

We offer free shipping to the contiguous 48 United States and the District of Columbia. This service does not cover Alaska, Hawaii, U.S. territories or international destinations.

Order cutoff and processing

Our daily order cutoff is 4:00 p.m. Eastern Time (America/New_York). Orders are processed Tuesday–Saturday, excluding public holidays. Orders received after the cutoff or on a day when we do not process orders enter processing on the next processing day.

Order processing takes 1–3 business days, measured using the Tuesday–Saturday processing calendar.

Transit time

After dispatch, estimated transit time is 3–7 business days. Transit business days are Monday–Friday, excluding public holidays. Processing time and transit time are separate; please allow both periods when estimating delivery. Carrier or weather delays can affect these estimates.

Order or delivery questions

If your delivery appears delayed, is damaged or does not arrive, contact us with your order number so we can help investigate and arrange an appropriate resolution. We will contact you if an order cannot be shipped within the stated timeframe and provide the options required by applicable law.

Contact Information

Robert Ellis Boutique
12439 Ventura Boulevard
Studio City, CA 91604
United States

Email: info@robertellisboutiqueus.com
Phone: +1 818-769-9666

Customer service and email support hours

Tuesday–Saturday, 12:00 p.m.–5:00 p.m., Eastern Time (America/New_York). Closed Sunday and Monday. Email replies are handled during these hours.