Terms of service
Terms of Service
Last updated: November 11, 2026
These terms govern your use of the Robert Ellis Boutique online store and orders placed through it. By using the store or placing an order, you agree to these terms and the policies referenced below, subject to your rights under applicable law.
Using the store
Use the store lawfully and provide accurate contact, billing and delivery information when placing an order. Do not interfere with the operation or security of the store or use it to infringe another person's rights.
Product information
Read the description, measurements and available options for the selected product before ordering. Color appearance can vary between screens. If a product detail is unclear, contact us before placing an order.
Prices and orders
Prices in this store are in US dollars. Review your selected products, quantities, delivery details and the complete order total, including applicable taxes shown, before submitting your order.
Product availability and prices may change before an order is placed. If we identify a material error in an order or cannot fulfill it, we will contact you to explain the issue and available resolution. We will not substitute a different item without your agreement.
Order questions and corrections
Contact us promptly if you need to correct an order or ask about cancellation. We will advise you based on the order's status. A request does not itself confirm that an order has been changed or canceled.
Shipping
Delivery areas, shipping cost, order cutoff and estimated processing and transit times are described in our Shipping Policy. Processing time and carrier transit time are separate.
Returns, refunds and exchanges
For the return window, item conditions, free return labels, mailing address, exchanges and refund initiation timing, read our Returns, Refunds and Exchanges Policy.
Privacy
Our Privacy Policy explains how personal information is handled in connection with the store.
Site content and third-party links
Do not copy or reuse store content in a way that infringes the rights of Robert Ellis Boutique or another rights holder. Links to external websites, where provided, are subject to those websites' own terms and practices.
Applicable rights and changes
Nothing in these terms limits rights or remedies that cannot lawfully be excluded. If part of these terms is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
We may update these terms by publishing a revised version and updating the date above. Changes apply prospectively and do not remove rights relating to an existing order or mandatory rights under applicable law.
Contact Information
Robert Ellis Boutique
12439 Ventura Boulevard
Studio City, CA 91604
United States
Email: info@robertellisboutiqueus.com
Phone: +1 818-769-9666
Customer service and email support hours
Tuesday–Saturday, 12:00 p.m.–5:00 p.m., Eastern Time (America/New_York). Closed Sunday and Monday. Email replies are handled during these hours.